Refund Policy

General Return and Refund Policy

Change of Mind

We have a 30-day return policy, which means you have 30 days after purchase to request a return.

To be eligible, your item must be in the same condition that you received it, unused and in its original packaging.

For any inquiries or to initiate a return, please contact us at hello@shopodoe.com We'll provide you with the necessary instructions. It's important to communicate with us before sending any items back; otherwise, the return may not be accepted.

Additionally:

Please note that gift cards are non-returnable.

You will be responsible for covering the shipping costs for the returned items.

Shipping charges and transaction fees (e.g. Afterpay, PayPal or Mastercard) are non-refundable. In the event of a refund, these will be deducted from the amount.

Once we've received and inspected your return, we will notify you regarding its status. If your return is approved, a refund will be processed to your original payment method. It may take some time for your bank or credit card company to process and post the refund.

Exchanges

If you wish to exchange your product, you can return the item you have. After its acceptance, you may then make a separate purchase for the desired item. It's crucial to ensure the items are unused, in their original packaging and returned within the 30-day period.

Order Cancellation

If you wish to cancel an order before its shipment, please contact us as soon as possible at hello@shopodoe.com We can only cancel orders that haven't been shipped or processed yet. Please note that we will subtract any fees we've already paid (e.g., Afterpay, PayPal) from your refund.

Faulty, Damaged or Wrong Product Return

I have received a faulty/damaged/wrong item; what can I do?

We are committed to delivering quality products. If you encounter an issue with your order, such as receiving a faulty, damaged, or incorrect product, please contact us promptly at hello@shopodoe.com We will evaluate the situation and take the necessary steps to rectify it.